All our products have a 7-Day Money Back Guarantee.
Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
Must include a valid original purchase order number from Smolight.com. Purchases made outside of Smolight.com must contact respective seller for returns.
Returned products must be in their original packaging without any missing contents.
Aside for Elite and Executive rewards members, return shipping is at buyer’s cost unless stated otherwise by our support team.
Customer will be given a Product Refund—shipping fee will not be refunded.
If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Smolight/斯莫莱特 Inc. is not liable for lost or stolen return packages during transit/delivery.
The prepaid return label is not available for international returns.
* Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.
* Bundle Items: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.
