We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Smolight. Please let us know if you have received any defective items by submitting a ticket.
2 Easy steps for Your Warranty!
1.Read through our warranty policy to see if your item(s) qualify.
2.Submit a ticket with following details:
Proof of purchase (such as your order number with us)
Description of the issue
A photo or video of the issue
Please contact us via email.
*In certain cases, we may require the item(s) to be returned for inspection or review. Please refrain from disposing of the item(s) until the warranty process has been finalized, as doing so may void the warranty.
Smolight.com 90-Day Limited Warranty Policy:
The below warranty policy outlines the terms and conditions governing our warranty program, aimed at providing assurance and satisfaction to our valued customers who have made purchases on www.smolight.com. Please carefully review the following information to understand the scope of our warranty coverage and any exclusions that may apply.
Eligible Purchases:
Our 90-Day limited manufacturer warranty applies to products purchased through the following authorized channels operated by smolight/斯莫莱特 Inc. based in the HongKong (the “Product”):
Smolight.com online store
Exclusions:
The warranty does not cover the following:
Normal wear and tear resulting from daily use of the product;
Product usage for unintended purposes;
Misuse, mishandling, accidents, or any other abnormal use of the product;
Damage caused by improper or unauthorized repair or maintenance;
Products that are not genuine or not manufactured by Smolight;
Purchases made through third-party sellers not authorized by Smolight.
Warranty Coverage:
Our warranty ensures that Smolight Products are free from defects in materials and workmanship under normal use for a period of 90-Day from the date of purchase. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product. Defects are defined as imperfections or flaws resulting from manufacturing errors, which may be remedied within the remaining warranty period. The original product is required for any future warranty requests. Accidental drops, installation failures, or normal wear and tear due to owner usage are not covered under this warranty.
If you obtain a replacement Product or part, this limited warranty applies to such Product or part for the remainder of the original warranty period.
To ensure the longevity and optimal performance of your product, regular maintenance is important. Our warranty program strongly recommends routine inspection and cleaning, with particular attention to any moving parts, if present. To help prevent issues, we advise regularly checking that all components are secure and avoiding any rough handling that could affect the product. Neglecting these maintenance practices may impact your warranty coverage.
LIMITATION OF LIABILITY:
Unless expressly provided otherwise, all Smolight products are supplied to you on an “as is,” “where is,” and “where available” basis. Smolight makes no representations or warranties of any kind, express or implied, as to its products. Smolight expressly disclaims all warranties of any kind, express or implied, to the fullest extent permissible under applicable law, with respect to Smolight’s products, including warranties of merchantability, quality, title, and fitness for a particular purpose.
You understand and agree that Smolight has no liability for loss in value, damage, destruction, or inability to use third-party products such as customer electronic devices that are contained inside or outside of Smolight’s products including, without limitation, laptops, smartphones, cellular phones, or other handheld devices, or any loss of data contained in the foregoing devices.
WITHOUT WAIVER OF THE FOREGOING, IN NO EVENT SHALL Smolight, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA, OR PROFITS, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE OF Smolight PRODUCTS, EVEN IF Smolight HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO SUCH EVENT WILL Smolight AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEROY) EXCEED THE AMOUNT PAID BY YOU FOR A Smolight PRODUCT THAT IS MOST CLOSELY RELATED TO YOUR DAMAGES.
The foregoing limitations will apply even if any warranty or remedy provided under these terms fails its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations set forth above, so the above limitations or exclusions may not apply to you.
Without prejudice to the foregoing and to the fullest extent permitted by law, we shall have no liability to you if the products infringe or are alleged to infringe any rights (including intellectual property rights) of any third party.
THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
Exclusions for Sale and Promotional Items:
Please note that all final sale and promotional items are not eligible for returns, exchanges, or warranties. For any inquiries regarding our warranty program or assistance with a warranty claim, please contact our customer support team.
