{"id":1026,"date":"2026-03-12T13:15:25","date_gmt":"2026-03-12T05:15:25","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor3\/handmade-artisans\/?page_id=16"},"modified":"2026-03-12T13:16:10","modified_gmt":"2026-03-12T05:16:10","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/smolight.com\/index.php\/refund_policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1026\" class=\"elementor elementor-1026\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254dbcde e-flex e-con-boxed e-con e-parent\" data-id=\"254dbcde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9212798 elementor-widget elementor-widget-text-editor\" data-id=\"9212798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Refund Policy<\/li>\n<li>1. Standard Returns (Non-Faulty Items)<\/li>\n<li>You have 7 days from the date of delivery\u200b to request a return for a change of mind.<\/li>\n<li>Items must be unused, uninstalled, and in their original condition with all original packaging and accessories (e.g., screen protectors, tools) intact and undamaged. The protective inner film must not be removed.<\/li>\n<li>For non-faulty returns, return shipping is at your cost. The original shipping charge is non-refundable. Once we receive and inspect the item, we will issue a refund for the product price.<\/li>\n<li>Refunds are typically processed within 3-7 business days\u200b to your original payment method.<\/li>\n<li>2. Damaged or Defective Items<\/li>\n<li>If your item arrives damaged or is defective, please contact us within 7 days of delivery with your order number and clear photos\/videos showing the product and the issue.<\/li>\n<li>If we confirm a manufacturing defect or shipping damage, we will cover the return shipping and offer a repair, replacement, or refund.<\/li>\n<li>3. Duties &amp; Taxes on International Returns<\/li>\n<li>For international orders, duties and taxes paid to customs authorities are generally non-refundable.<\/li>\n<li>In the case of a confirmed defective item, we will work with you on a fair solution, which may include a refund of these charges where possible.<\/li>\n<li>4. What Counts as a Manufacturing Defect?<\/li>\n<li>For phone cases, the following are considered defects:<\/li>\n<li>Design\/Functional Flaws:\u200b Misaligned ports that prevent proper charging, button use, or speaker function; uneven camera rings that may cause lens abrasion.<\/li>\n<li>Material\/Workmanship Flaws:\u200b Non-user-induced cracking or breaking\u200b of the case or frame; pronounced abnormal odor (not the typical new product smell); coating that peels or bubbles\u200b under normal use prior to installation.<\/li>\n<li>Assembly Issues:\u200b Components of modular cases (e.g., with metal frames) that cannot be properly assembled\u200b or fit too loosely, compromising protection.<\/li>\n<li>Incorrect Item:\u200b Item received does not match the model, style, or color\u200b confirmed in your order.<\/li>\n<li>The following are NOT considered defects:<\/li>\n<li>Minor fit variations due to individual phone model tolerances.<\/li>\n<li>Slight color differences due to product photography or monitor displays.<\/li>\n<li>Natural, slight yellowing of transparent cases over time (material characteristic).<\/li>\n<li>Minor, unavoidable marks from unboxing.<\/li>\n<li>5. Important Notes<\/li>\n<li>Inspect Your Order:\u200b We recommend checking your item promptly after delivery.<\/li>\n<li>Refund Currency:\u200b All refunds are processed in the original payment currency (USD)or(HKD). The final amount received may vary slightly due to exchange rates or payment provider fees, for which we are not responsible.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy 1. Standard Returns (Non-Faulty Items) You have 7 days from the date of delivery\u200b to request a return for a change of mind&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1026","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/pages\/1026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/comments?post=1026"}],"version-history":[{"count":4,"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/pages\/1026\/revisions"}],"predecessor-version":[{"id":1090,"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/pages\/1026\/revisions\/1090"}],"wp:attachment":[{"href":"https:\/\/smolight.com\/index.php\/wp-json\/wp\/v2\/media?parent=1026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}